You can contact our customer support team by visiting the Contact page on our website or by sending an email to info@zerinas.com. Our team is available during business hours and will respond as soon as possible.

We do not charge any shipping fees.
All orders include free shipping.

Below are the estimated delivery times for all orders:

• 
  Order cut-off time: 5:00 PM (GMT). Orders placed after this time are processed the next business day.
  
• Order processing time: 1–2 business days (Monday to Friday).
  
• Transit time: 4–10 business days (Monday to Friday).
  
• Estimated total delivery time: 5–12 business days.
  

We currently ship to the United Kingdom, Germany, France, Spain, Austria, and Italy

Yes. Your security is very important to us.
All transactions on our website are encrypted using SSL (Secure Socket Layer) technology, ensuring that your personal and payment information remains protected.
We regularly review our systems to meet current security and compliance standards.

We accept a variety of secure payment methods, including:

• PayPal
  
• Credit and debit cards (Visa, MasterCard, American Express)
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  

Additional local payment options may be available depending on your location and will be displayed at checkout.

You can find more details in the following documents available on our website:

• Terms of Service
  
• Privacy Policy
  

In most cases, orders are delivered within the estimated delivery timeframe.
However, delays may occasionally occur during transit.

You can check the current status of your order using the Track My Order page.

If your order has not arrived within 3 business days after the estimated delivery time, please contact us via our Contact page so we can assist you.

You may request a refund within 30 days after your order has been delivered.
For full details and conditions, please review our Return & Refund Policy.